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How to get the IT support your business needs | Updated: 1:11:38 PM, Tuesday May 29, 2012
By Pauly Ting How to get the IT support your business needs

If you’re a running a business, IT is just another task in a never-ending ‘to do’ list. Fortunately, there are people who can help.
Image: © auremar – Fotolia.com

Getting work done in today’s world is increasingly dependent on having the right technology, and having that technology working properly. All of the time.

Once upon a time, technology infrastructure in an average business consisted of some phone lines, a fax machine, a computer or two and perhaps a printer or photocopier.

Fast-forward to today. Computers, internet connections, smart phones, printers, servers, cloud base applications and more, are an integral part of most businesses.

Business operators have the challenge of learning how to use and maintain these technologies and sometimes integrate them with existing systems. And, if you’re a running a business, this is just another task in a never-ending ‘to do’ list.

Fortunately, there are people who can help. Depending on the size of the business, it is often more efficient and cost effective solution to have IT experts on call, rather than experts in house.

Michael Robertson, a technology expert in Brisbane, recognised this growing problem in 2006 when he established IT support firm, Mr-Tech.

Servicing the small to medium business sector as a one-stop-shop for their IT needs, Mr-Tech provides both remote and on-site technical support including hardware/software installation, repair and maintenance for $110/hour and a $25 call-out fee.

“The most common call-outs are hardware related and where we can’t fix the problem remotely. Technology has helped us provide remote computer support to our customers so we both save time and money. It’s a win-win.” explains Roberston.

Remote servicing is now possible for many common technical problems. This means that via the Internet, an IT expert can access the computer to fix a problem. There is no travel, no call-out fees, and the resolution can occur much faster.

Hardware issues can include computer networking, data storage and general unexplained computer breakdowns. Gold Coast computer expert Peter Berdar of PDB Technology, who supports major educational institutions, media agencies and film studios, explains the importance of developing a working relationship with a technology firm.

“Losing an important project or file because your equipment isn’t maintained, secured or adequately backed up can cost thousands of dollars and threaten your reputation” says Berdar who has been in the industry for more than ten years.

Despite the increased amount of hardware and software needed in a modern business, service and support time can be kept under control with some thoughtful planning before you buy.

Take the time to speak with an IT professional to help you plan technology requirements ahead of time. This way the hardware and software purchased can be selected to be capable of running your business efficiently and allow for future growth.

Unfortunately, computers, tablets and phones are still machines, so they will require maintenance, upgrades and eventually replacing. “It pays to partner with an established and reputable company rather than the cheapest person; you’ll save now but pay big-time later,” says Berdar.

Robertson agrees. “We’ve seen too many times, where people are running an entire business on old IT equipment that is poorly maintained. Sometimes they don’t even have a backup. Computers are effectively the core of many businesses, and they must work for the business to be successful.”

Engaging an on-call IT expert to discuss and plan your technology requirements is a sound business investment. They can advise on everything from hardware purchases, devices and software. They are there when issues arise and can assist with all aspects of the IT operations of your business. From syncing your phone to your PC, backing up your vital data or just using the benefits of the ‘cloud’, you can save stress, time, money and work.

A good IT expert will make sure technology works for you, not the other way around.

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